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Operations Supervisor

Operations Supervisor
Hanover Park, IL, US
Requisition Number: 69400
As the Supervisor of Operations, you'll provide immediate supervision of the team, assign tasks, check work at frequent intervals, and maintain schedules for the operations and administration of the Returns Team. You'll also ensure the returns personnel exceed expectations for Insight's internal and external customers. Overall supervision includes proper planning, forecasting, training and operational efficiency with regards to employee utilization, logistical processes and employee administrative functions.
What you'll do at Insight:
Plan, supervise and coordinate personnel and processes within the operations area of Client Returns. Manage the day-to-day operations of the team and assist in the development of efficient business practices to be implemented by Service Delivery.
Drive operational responsibilities by constantly evaluating processes, procedures and systems.
Maintain open lines of communication with other departments to insure confidence and enhance the relationships within Insight.
Oversee and coordinate all returns functions from an end-to-end process, ensuring accuracy and timely response to all requests.
Recruit, train, develop and supervise all aspects of the teammates career path at Insight and provide them with coach and feedback for their career advancement.
Represent Insight in a professional and business-like manner and communicates effectively with Insight associates and their customers.
Monitors the team's activities to ensure the highest level of customer satisfaction and provides support for both internal and external customers.
Communicate processes and procedures to the Returns team to insure the use of sound methodologies and best practices in the measuring of day-to-day activities.
What you'll need to join Insight:
Bachelor's degree from four-year college or university; minimum of one year related field service operations experience and/or training; or equivalent combination of education and experience
Ability to lead a team of personnel by providing leadership, assistance and advice
Knowledge of SAP for the day-to-day management of resource management, time reporting and expense reporting
Exceptional verbal and interpersonal skills required
Strong analytical skills, excellent time management and the ability to multitask and balance priorities
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions? and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
Global provider of Intelligent Technology Solutions? for organizations of all sizes
Ranked #417 on the 2018 Fortune 500, #12 on the CRN Solution Provider 500
Founded in 1988 in Tempe, Arizona; now celebrating our 30th anniversary and operating in 20 countries
$6.7 billion in revenue for 2017
6,800+ teammates worldwide working with 5,300+ partners
2017 Arizona's Most Admired Companies (AZ Business Magazine), #7 2017 Best Places to Work (Phoenix Business Journal)
2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 IBM Geography Excellence Award as the Top National Strategic Business Partner in North America, Microsoft's largest global partner
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Hanover Park -- Illinois (US-IL) -- United States (US) -- None -- None -- US - Hanover Park, IL --
Nearest Major Market: Chicago
Job Segment: Operations Manager, Manager, ERP, Developer, Operations, Management, Technology



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